Privacy Policy

Last updated: 25th June 2025

Thank you for using Freshfield ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our service.

By accessing or using our service, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our service.

1. Information We Collect

1.1 Personal Data

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

We collect the following personal information from you:

  • Email address
  • Application information
  • Email configuration settings
  • Git integration credentials
  • Payment information

1.2 Non-Personal Data

We use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us to enhance your experience, analyze trends, and improve our services.

1.3 Analytics

We use Umami Analytics, a privacy-focused analytics solution, to understand how visitors interact with our website. The analytics data we collect is anonymous and is used solely for improving our service. We do not share this data with any third parties.

2. Purpose of Data Collection

We collect and use your personal data for:

  • Providing and maintaining our service
  • Managing your account and applications
  • Improving our service and user experience
  • Communicating with you about our service
  • Processing payments

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information. This includes:

  • Encryption of sensitive data in transit and at rest
  • Secure storage of credentials and access keys
  • Regular security assessments and updates

While we implement these security measures to protect your information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.

4. Email Communications

When you configure email settings for your applications, we process and store the email addresses of your users for the purpose of sending update notifications. You are responsible for ensuring you have the necessary permissions to collect and use these email addresses.

4.1 Waitlist and Marketing Communications

When you join our waitlist, we collect your email address to:

  • Send you updates about our service launch
  • Inform you about new features and improvements
  • Share relevant product news and announcements

You can unsubscribe from these communications at any time by clicking the unsubscribe link in any of our marketing emails (not emails that are only transactional) or by contacting us directly.

5. Git Integration

If you choose to integrate with Git services, we may store and process your Git credentials and repository information to provide the service. We do not use this information for any other purpose.

6. Data Sharing

We do not share your personal data with any other parties except as required for providing our services. This may include sharing necessary data with:

  • Email service providers
  • Git service providers
  • Payment processors

7. Children's Privacy

Our service is not intended for children under the age of 13, and we do not knowingly collect any data from children.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request the deletion of your data at any time.

9. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Data portability

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes via email and by updating the "Last updated" date on this page.

11. Data Controller and Processor

We act in the capacity of a data controller and a data processor with regard to the personal data processed through Freshfield and the services in terms of the applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
[email protected]

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. By using Freshfield, you consent to the terms of this Privacy Policy.